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Sjefke Jansen: A Passion for Service

Published: March 20, 2014 (Issue # 1802)



  • Sjefke Jansen, the new general manager of Grand Hotel Europe, hopes to attract more visitors from his native Germany.
    Photo: For SPT

Speaking about his first impressions of Russia, Sjefke Jansen, the newly-appointed General Manager of Grand Hotel Europe, immediately mentions the cold and confesses that he remained indoors whenever temperatures dropped below minus 10 degrees Celsius. This is understandable considering that Jansen has just arrived from Mauritius, where he spent the last eight years.

Jansen currently calls the hotel home but looks forward to relocating once his family arrives. He chuckled when imagining his three cats wandering through the hotel, but turned serious when saying that children need an ordinary life away from the hotel. A native of Germany, he plans on trying to attract more German guests while maintaining the special hotel spirit that the Grand Hotel Europe is famous for. Jansen sat down with The St. Petersburg Times in the hotels Mezzanine Cafe and discussed all this and more as the sun made an early, and welcome, appearance.

Related: Ilya Shtrom - Building Brand Loyalty

Q: Like many General Managers you built your career from the ground up, starting as a trainee cook and then gradually working your way to the top. Is this a good way to build a career in the hospitality sector?

A: There are other options. You can either start at a hotel management school, preferably in Switzerland or in the U.S., or you take a practical approach by starting as a cook or training in reception. I chose training as a cook, because I liked cooking, and still do. I think its good to have a background that is based more in practicalities than study. In this way you have a better feel for whats going on. You learn how to adapt to certain hotel operational systems.

Q: Why did you decide to go into the hospitality sector in the first place?

A: It was not to become rich, because you wont become rich in this industry. Having the possibility to combine work with travel to different countries and cultures is amazing, and was always a driving factor for me. I have worked in so many different countries, including South Africa, Australia, Saudi Arabia, Lebanon, the Maldives, Mauritius and Singapore.

Related: Spartak Sobolev - Raising Risk Awareness

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ALL ABOUT TOWN

Thursday, Oct. 2


The celebration of the bicentennial of the birth of Mikhail Lermontov continues with todays free exhibition in the citys Lermontov Library at 19 Liteiny Prospekt. Titled Under the Rustling Wings, the temporary exhibition will feature the costumes and scenery used in the 1917 production of Lermontovs play The Masquerade, which he wrote in 1835 when he was only 21 years old.



Friday, Oct. 3


Learn more about how to manage and evaluate employee performance during SPIBAs Human Resources Committee meeting this morning on Employee Assessment: Global and Local Trends. Starting at 9:30 a.m., the discussion will touch on such topics as the partnership between HR and business, reliable assessment strategies and more, with Tatiana Andrianova, the head of the SHL Russia and CIS branch in St. Petersburg, as the featured guest. Confirm your participation by Oct. 2 by emailing office@spiba.ru or calling 325 9091.


AmChams Procurement Committee Meeting is at 9 a.m. this morning in their office in the New St. Isaac Office Center on Ulitsa Yakubovicha.



Saturday, Oct. 4


Wine and cheese lovers will get their chance to revel during Scandinavia Country Club and Spas Wine Market Weekend. Going on today and tomorrow, wining diners can listen to live music, take part in culinary classes and, of course, sample a variety of fine wines from around the world. The cost of admission is 400 rubles ($10.30) for adults and 200 rubles ($5.15) for children.



Sunday, Oct. 5


Look for the latest fall fashions at the Autumn Market today in Freedom Anticafe at 7 Kazanskaya Ulitsa. The minimarket plans to offer clothes more flattering than the puffy jackets that are a staple of the citys cold-weather fashion, while offering the same amount of protection from the biting winds blowing off of the Baltic.



Monday, Oct. 6


SKA St. Petersburg, the citys KHL affiliate, welcomes Slovakian club HC Slovan in a match-up tonight at the Ice Palace near the Prospekt Bolshevikov metro station. The puck drops at 7:30 p.m. and tickets can be purchased on the clubs website or in person at either the arenas box office or the clubs merchandise store on Nevsky Prospekt.



Tuesday, Oct. 7


Learn more about Russias energy industry at the St. Petersburg Energy Forum that begins today and runs through Oct. 10. Attracting industry experts and political and business representatives, the forum plans to welcome more than 350 plus companies and their representatives to discuss the future of Russias largest economic sector.



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