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Sjefke Jansen: A Passion for Service

Published: March 20, 2014 (Issue # 1802)



  • Sjefke Jansen, the new general manager of Grand Hotel Europe, hopes to attract more visitors from his native Germany.
    Photo: For SPT

Speaking about his first impressions of Russia, Sjefke Jansen, the newly-appointed General Manager of Grand Hotel Europe, immediately mentions the cold and confesses that he remained indoors whenever temperatures dropped below minus 10 degrees Celsius. This is understandable considering that Jansen has just arrived from Mauritius, where he spent the last eight years.

Jansen currently calls the hotel home but looks forward to relocating once his family arrives. He chuckled when imagining his three cats wandering through the hotel, but turned serious when saying that children need an ordinary life away from the hotel. A native of Germany, he plans on trying to attract more German guests while maintaining the special hotel spirit that the Grand Hotel Europe is famous for. Jansen sat down with The St. Petersburg Times in the hotel’s Mezzanine Cafe and discussed all this and more as the sun made an early, and welcome, appearance.

Related: Ilya Shtrom - Building Brand Loyalty

Q: Like many General Managers you built your career from the ground up, starting as a trainee cook and then gradually working your way to the top. Is this a good way to build a career in the hospitality sector?

A: There are other options. You can either start at a hotel management school, preferably in Switzerland or in the U.S., or you take a practical approach by starting as a cook or training in reception. I chose training as a cook, because I liked cooking, and still do. I think it’s good to have a background that is based more in practicalities than study. In this way you have a better feel for what’s going on. You learn how to adapt to certain hotel operational systems.

Q: Why did you decide to go into the hospitality sector in the first place?

A: It was not to become rich, because you won’t become rich in this industry. Having the possibility to combine work with travel to different countries and cultures is amazing, and was always a driving factor for me. I have worked in so many different countries, including South Africa, Australia, Saudi Arabia, Lebanon, the Maldives, Mauritius and Singapore.

Related: Spartak Sobolev - Raising Risk Awareness

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ALL ABOUT TOWN

Sunday, Nov. 23


Get in the holiday spirit at today’s Winter Bazzar at the Astoria Hotel. Featuring gifts from around the world such as French eclairs, Dutch cheeses and Indian jewelry, the annual event organized by the International Women’s Club will feature 18 international stands and raise money for charity through the sales of a diversity of products that further illustrate the city’s international connections.



Monday, Nov. 24


Dr. Axel Schulte, Department Head at Fraunhofer Institute for Material Flow and Logistics in Dortmund, Germany, is the featured speaker at the SPIBA Industrial Committee lecture on “The Fourth Industrial Revolution: Digitalization of the Supply Chain.” The event begins at 4 p.m. at the Graduate School of Management at 3 Volkohvsky Pereulok and registration is required by Nov. 21 either by emailing office@spiba.ru or calling 325 9091.



Tuesday, Nov. 25


Tag along with AmCham during their “Industrial St. Petersburg” Tour program today. This incarnation of the ongoing series will visit Philip Morris Izhora and include an Environmental Health and Safety Committee meeting.


Find out how to expand your business east during the “Business With China” forum beginning today and concluding tomorrow at the Lenexpo convention center. The largest Russian forum dedicated to business with the Asian giant, topics that will be discussed include logistics, customs clearance, trade financing and many more.



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